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Product DemoCustomerFirst®WebFirst®SalesFirst®Inventory Management

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CRM SOFTWARE SOLUTIONS
 
 

INFORMATION, MANAGED

CustomerFirst®, SalesFirst® and WebFirst®
The RTI suite of CRM Software Solution Business Products

UNITED BY INFORMATION
RTI's suite of CRM Software Solutions provides a single enterprise-wide database to support business-critical contact points including customer management, customer support, defect tracking, problem management, maintenance contracts, engagement management, marketing campaigns and sales automation.
 
   
 
 
           
   
 


CUSTOMERFIRST is RTI's service and support module. It includes help desk, knowledgebase, defect tracking, and project management components to serve your customers.

VIEW CUSTOMERFIRST DETAILS>

   
             
           
   
 


SALESFIRST is the sales automation component of RTI's CRM product suite. It provides all the marketing and sales-related functionality.

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WEBFIRST is the eCRM module designed for customers, partners and resellers to use a web browser to submit new issues, view the status of open issues, query the knowledgebase, and download fixes, files and documents.

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"TECHSEARCH" is an optional product that provides additional text search capabilities in addition to the standard searching provided with CustomerFirst.

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"INVENTORY MANAGEMENT" is an option for companies that sell and repair hardware to track all hardware at customer locations, maintain a history on the equipment, generate RMA numbers, and allow for swapping of equipment. Inventory Management is also used by internal help desks to track the equipment throughout the organization.

VIEW INVENTORY MANAGEMENT DETAILS>

   
         
       
     
   


"TECHNICAL ENVIRONMENT" RTI's CRM tools utilize an SQL database (Oracle, MS SQL Server, or IBM's UDB family). The client user interface is Windows or Java. The Java interface runs in a browser under many different operating systems including Linux, Mac, Unix, etc.

   


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