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Software Defect Tracking System
RTI's CustomerFirst solution offers a support/help desk system with an integrated software defect tracking system that can be used during initial development, system testing, and after the product has been released to users. CustomerFirst provides communications and workflow between the support, development, and quality assurance departments. CustomerFirst is a solution for the whole enterprise, providing a single database for contact management, sales force automation, support, professional services, development, QA, and more. You can maintain detailed information about your customers such as maintenance contracts, customized programs, software releases, license information, and information about their environment. Users can connect using either a Windows interface or web browser (Java) interface via LAN, WAN, or Internet. Contact RTI today for more information on how you can benefit from our business CRM solution.
Click here to request a free product demo.
RTI offers a bug tracking system integrated with a CRM tool.
CustomerFirst does more than other software defect tracking systems; it tracks changes in versions, platforms, and releases of your product, and its software defect tracking system can be used during initial development, system testing, and after the product has been released to users. You can record a fix against multiple versions/platforms of your product, track time estimates and estimated completion dates, segment a problem or enhancement into multiple tasks with individual descriptions, estimates, and completion dates to be assigned to different individuals, and more.
The integration of support, defect tracking, and release management is critical to the success of today's software companies. RTI helps software companies who have to address the dual burdens of answering questions, and providing fixes and new releases. Contact RTI for more information on how our CRM solution software can help you impress your customers with first-rate, responsive service.
Click here to request a free product demo.
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