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Existing incidents can be accessed using the incident number or through the Recent Incidents query, which shows a customer the status of all their open incidents as well as those that have been closed in the passed 30 days. Clicking on a specific incident will display the full incident and its history. Only history events that are not marked as "Private" will be displayed. If the customer has discovered additional information about the incident, they can enter information on an activity screen which will update the history for that incident. The information on the incident itself cannot be modified. |