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Structural changes in the way companies do business together with the new technologies introduced in the 90s are having a significant impact on customer service practices.

To help software companies meet present and future challenges RTI (Repository Technologies, Inc.) developed the CustomerFirst^® family of products.

CustomerFirst is the premier call and defect tracking system for the 90s. It is the only system designed for software companies providing support directly to their customers. CustomerFirst manages the workflow through your organization from the time a problem is first reported until it is finally resolved.

CustomerFirst tracks each incident of a problem including information about the customer such as: software release, hardware configuration, license agreements, and maintenance contracts. CustomerFirst is easy to install and use, reducing implementation and training expenses.

RTI's WebFirst is an integrated software application that allows customer to dynamically access valuable CustomerFirst information over the World Wide Web.

Your customers will be able to use a standard Web browser to access a knowledgebase of common problems and resolutions. This will enable a user to solve their own problems without direct interaction with your support personnel.

SalesFirst provides facilities for each sales rep to manage their pipeline and daily call activities to record progress through a user defined (e.g. solution selling or strategic selling) sales cycle, including sales literature and other sales materials. It provides management with monthly sales forecast information based on this information.

CustomerFirst's Inventory Management assists companies in tracking and analyzing information in four primary areas: Equipment Information, Equipment Replacement, Contract (Warranty) Status, and Equipment History. This information is critically important to your MIS, Finance, and Customer Support departments.

For those organizations using Lotus Notes, RTI (Repository Technologies, Inc.) offers CustomerFirst Notes Remote.

CustomerFirst Notes Remote couples the robust customer support, defect tracking and problem resolution capabilities of CustomerFirst with the database distribution capabilities of Lotus Notes. You can enhance your customer support by distributing customer service information using an environment that is already familiar to your staff and customers.