CustomerFirst's
Inventory Management Module
CustomerFirst's Inventory Management module assists companies in tracking and analyzing information in four primary areas: Equipment Information, Equipment Replacement, Contract (Warranty) Status, and Equipment History. This information is critically important to your Customer Support, Engineering, Repair, and MIS departments. It enables you to track equipment performance by vendor or by manufacturer and equipment repair by service provider. You can use this information to improve your engineering process or to purchase equipment from the most reliable manufacturers. This allows you to place your service contracts with the vendors who provide the best service and or quickest turnaround.
Equipment Information
Inventory Management tracks information about each piece of equipment used internally or externally by customer, department, or user. It maintains complete information by equipment type, model, and serial number by tracking issue, shipment, and repair of equipment. User definable status codes for equipment show location and condition. The equipment information facilitates improved knowledge of equipment utilization for customers and lets you analyze repair frequency.
Contract Status
Inventory Management tracks licenses, maintenance, and warranty information with your customers as well as with your supplying and repairing vendors.
Equipment History
A complete event history is maintained for each piece of equipment over its entire life. This provides accurate information on your inventory including the status of each piece of equipment, repair frequency, RMA numbers, and estimated repair completion date.
Replacement of Equipment
If your policy is to swap equipment while a customer or user is waiting for equipment to be repaired, the Replace Equipment panel allows you to see all equipment of the same equipment type and model that is available in inventory to be swapped with the defective piece of equipment. This panel also allows you to track the piece of equipment being returned to you for repair and the new equipment being shipped to the customer.
Queries
In addition, CustomerFirst's Inventory Management module permits ad-hoc queries by any combination of fields relating to equipment to assist in preparation of reports for purchasing equipment, for budgeting, and for needs analysis.
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Copyright © 1996 Repository Technologies, Inc.
Last modified: April 21, 1997