Today's Date February 10, 1997
Editorial Contact: Frances Y. J. Wheeler Wheeler PR
& Marketing (508) 475-7970
For Europe: +31 30 2982139]
WOODRIDGE, Illinois — February 10, 1997 — RTI (Repository Technologies, Inc.) today announced that it will offer software executives across the United States a free seminar entitled "Putting Your CustomerFirst." The seminar will discuss solutions to customer-support challenges, highlighting effective methods for automating customer support, defect tracking, and problem resolution.
"Effective customer service is critical to software companies today, but only a relatively small number have succeeded in automating support to improve users’ satisfaction levels while keeping a lid on costs," stated E. James Emerson, president of RTI. "As the premier vendor of customer-support solutions for the software industry, RTI has a unique perspective on the issues that confront support and service organizations and the solutions available to them. Through these seminars, we are sharing our insights with the executives who battle service and support challenges every day."
Learning to Put Your Customer First
The three-hour "Putting Your CustomerFirst" seminar covers timely customer-support subjects such as using the World Wide Web to enhance interactions with customers and increasing support revenues. Other topics include improving customer satisfaction and product quality, maximizing staff effectiveness and productivity, and enhancing internal communications.
Each seminar will feature a customer-service or -support executive from a major software company who will give a first-hand account of how he or she implemented an integrated customer-support and defect-tracking solution. The executive will share ideas for defining requirements, determining return on investment (ROI), setting up an evaluation cycle, implementing systems and procedures, and setting future directions.
During each session, an RTI executive will present CustomerFirst, a comprehensive software system for customer support, defect tracking, and problem resolution. The presentation will focus on how CustomerFirst enables companies to interact with customers electronically; ensure that guaranteed service response times are being met; track customer inquiries from initial call through resolution; and manage product releases and fixes throughout the development life cycle, integrating support, development, and quality-assurance workflows. The presentation will also show how CustomerFirst helps companies identify recurring problems by sharing technical information; track hardware and software licenses, service-level agreements, and maintenance contracts; and analyze support and development performance.
Seminar Schedule and Registration
"Putting your CustomerFirst" seminars will be held at the following locations during March and April 1997 on the dates specified:
Los Angeles CA – March 20
Santa Clara CA – March 21
East Rutherford NJ – April 3
Philadelphia PA – April 4
McLean VA – April 10
Atlanta GA – April 11
Houston TX – April 14
Dallas/Ft. Worth TX – April 15
Chicago IL – April 18
Waltham MA – April 25
Software executives who are interested
in attending one of the seminars should call, toll free,
1 (800) 776-2176 and ask for registration information. Or they
may register at RTI’s World Wide Web site,
www.custfirst.com.
About RTI
RTI, headquartered in Woodridge, Illinois, is the leading vendor of integrated support and defect tracking systems for the software industry. Founded in 1990, RTI, develops and markets CustomerFirst, WebFirst, SalesFirst, NotesFirst, and Inventory Management.
PRESS
HERE FOR CONTACT INFORMATION
Send mail to webmaster@custfirst.com with questions or comments about this web site.
Copyright © 1996 Repository Technologies Inc.
Last modified: April 21, 1997