RTI Names New VP Sales and Marketing

RTI Names Jeffrey M. Swanson Vice President, Sales and Marketing

Today's Date July 1, 1996

Editorial Contact: Frances Y. J. Wheeler Wheeler PR & Marketing (508) 475-7970

RTI Names Jeffrey M. Swanson Vice President, Sales and Marketing

Premier vendor of customer-service software for technology companies puts software industry veteran at sales and marketing helm.

WOODRIDGE, Illinois — July 1, 1996 — E. James Emerson, PhD, president of RTI (Repository Technologies, Inc.), today announced the appointment of Jeffrey M. Swanson to the post of vice president, sales and marketing. Creator of the CustomerFirst integrated solution for customer support, RTI helps high-technology companies compete through exceptional customer service and comprehensive defect tracking. "Jeff Swanson combines in-depth software-industry experience with a track record of building and managing successful sales and distribution operations," stated James Emerson. "He is perfectly suited to help RTI solidify its position as the premier customer-service vendor for software organizations and to extend our reach into all industries where companies need to integrate customer service and development to produce the highest-quality products and support."

Swanson’s software-industry career spans more than 15 years. Prior to joining RTI, he served in a variety of management capacities for Pilot Software, including vice president, business development; vice president, European operations; and vice president, distributor sales. Previously, he served as vice president of sales for Nantucket Software and as director of sales for SofTeam Inc. On a consulting basis, he worked with a number of software companies to define indirect strategy and to establish channels. He earned a BA degree from University of Michigan.

RTI, headquartered in Woodridge, Illinois, develops and markets customer-support and problem-tracking and -resolution systems. Founded in 1990, it serves major software vendors and other organizations with significant external or internal development and support requirements. RTI’s flagship product, CustomerFirst, offers unparalleled integration of customer support, development, quality control, and documentation.

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