RTI Press Release RTI Opens Regional Office in Northeast

RTI Opens Regional Office in Northeast

Chicago-based customer-service software vendor with products aimed at high-tech firms steps up sales effort by opening office in major computer-industry center

Today's Date July 1, 1996.

Editorial Contact: Frances Y. J. Wheeler Wheeler PR & Marketing (508) 475-7970

WOODRIDGE, Illinois — July 1, 1996 —RTI (Repository Technologies, Inc.), creator of the CustomerFirst® integrated solution for customer support, today announced that it has opened a regional office in the Northeast.

The office will bring sales staff and implementation and training services closer to East-coast customers and prospects. The office will run under the direction of Jeffrey M. Swanson, newly appointed vice president, sales and marketing. [Editors: See related news release.] "This regional expansion is evidence of RTI’s commitment to broadening its customer base," stated E. James Emerson, Ph.D., president of RTI. "We view the opening of the Northeast office as the first step in an ongoing process to increase our market share. Furthermore, it can only enhance the service we currently provide to the numerous CustomerFirst customers located in the region."

"CustomerFirst is targeted at companies that require a tightly integrated flow of information among the development, customer-support, and quality-control organizations," explained Jeff Swanson. "In no industry is this so important as the software industry, and the Northeast is renowned as a center for software. The Massachusetts Software Council’s 1995-1996 directory listed close to 2,000 software companies in Massachusetts alone."

RTI’s new Northeast regional office is located a 83 Cambridge Street, Burlington, Massachusetts 01803. The telephone number is (617) 270-9310, and the fax number is (617) 270-9321. RTI, headquartered in Woodridge, Illinois, develops and markets customer-support and problem-tracking and -resolution systems. Founded in 1990, it serves major software vendors and other organizations with significant external or internal development and support requirements. RTI’s flagship product, CustomerFirst, offers unparalleled integration of customer support, development, quality control, and documentation.

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