Common Problems Database

This panel is used to search the database for answers to questions or previously reported problems that may be the same as what the user is encountering. The search fields are populated from the characteristics that you have defined in your CustomerFirst database. End users can search for common problems based on a combination of characteristics (e.g., error codes, keywords, etc.) that describe the problem. The results show a list of problems with their descriptions and resolutions that match the selected characteristics. The full problem can be displayed along with the resolution.