The CustomerFirst Java Web client requires that Java Runtime 1.4.2 or above be installed on your machine. If you do not see the "Launch CustomerFirst" link above, you will need to click here to download and install Java Runtime 8.0 before starting CustomerFirst.
If the jar file has not been downloaded previously you will be prompted to create a shortcut. Selecting Yes will install a shortcut on the desktop and in the CustomerFirst program group. After being created you can use the shortcut or menu to launch the client without using a browser. Whenever there is a new version of the application available on the server, it will be automatically downloaded by the Java Runtime.